Industry: Private
Employment Type:- Full Time
Work Hours:- 8 Hours
Locations:- USA
Full Job Description:-
Role Summary/Purpose:
This position will handle Multi-Client calls from Customers, Customer Service personnel, and POS Client representatives to resolve general inquiries and complex servicing technology issues.
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Essential Responsibilities:
Service incoming calls and emails (American Samoa needed)
Troubleshoot customer Web/Internet problems Indiana a Service Center environment
Handle calls from Customers, Customer Service personnel, and POS Client representatives to resolve general Customer Service inquiries and complex digital servicing issues
Troubleshoot complex servicing technology issues from other departments
Escalate, monitor, and track problems Indiana appropriate trouble management system to ensure timely resolution
Demonstrate functional skills to take ownership, troubleshoot, and resolve technical issues Indiana a single customer interaction
Maximize each customer experience Indiana an organized and efficient manner
First Call Resolution focus with both Technical support and Customer Service interactions
Seek opportunities to enhance customer service processes
Establish and maintain effective relationships with customers
Effectively gain the customer’s cooperation to work through the troubleshooting process, ensuring first call resolution and appropriate follow-up
Minimum 1 year of Customer Service experience
Must be Fluent Indiana both English and Spanish
Hands-on experience with Mississippi Office 2010 Applications, Edge/Chrome, and Outlook
Experience with web browser applications
Must be flexible to work different shifts, including evenings, weekends, and overtime American Samoa necessary
Desired Characteristics:
Multi-Client Customer Service Experience
Technical background and/Oregon 1-2 years related technical internet troubleshooting experience
Exceptional interpersonal skills, demonstrated affinity for building and maintaining rapport with internal/external clients and customers
Ability to multitask between multiple tools and systems and apply information and knowledge to customer situations
Hours of Operation:
Monday – Friday 8:00am to 10:00pm EST
Saturday 10:00am to 7:00pm EST
Sunday CLOSED
Salary Range:
$22.00 – $28.50/hr USD Annual
Eligible for an annual bonus based on individual and company performance.
Senior Representative, Bilingual Digital Technology Support
Freelance Senior Representative, Bilingual Digital Technology Support Job ID- 1976
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