USA JOB Online Chat Representative Job ID- 2007

by

Industry: Private

Employment Type:- Full Time

Work Hours:-  8 Hours

Locations:- USA

Full Job Description:-

The Housing Company is a full service development and property management company. Our property managers provide exceptional management of tax credit and HUD properties in its own portfolio as well as for third party owners.

We are looking for enthusiastic candidates to join our team as Online Chat Support Representatives. This role places you at the forefront of our customer support, handling inquiries via email, chat, and direct messaging. Your main tasks will involve resolving customer issues, providing effective solutions, and maintaining our standard of exceptional service.

Experience is not required for this position as we offer thorough training to ensure you are well-prepared. However, strong written communication skills are crucial. We provide flexible scheduling options, allowing you to choose your hours with a minimum commitment of 10 hours per week. Join us and contribute positively to our customers’ experiences!

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Responsibilities

Express genuine empathy and concern for your customers’ issues and address as if they were your own
Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or products
Ability to identify high-risk customer situations and escalate appropriately without hesitation
Able to keep up with multiple chats at a time
Accurately document all required information and chat details in the ticketing system
Respond to and resolve open issues in an appropriate time frame
Ability to identify trends related to systems, platforms and/or customers and escalate appropriately to management
Ability to multi-task using multiple systems
Skillfully change from one task to another without loss of efficiency or composure
Be available at your desk, maintaining punctuality and attendance at all scheduled times

Requirements

Ability to type 30 wpm with 90% accuracy or above consistently
Strong messaging communication skills, active listening abilities
Ability to work independently and utilize resources to resolve customer issues
Great understanding of text and chat acronyms
Have excellent grammar, but also know when to use the lingo
Previous work from home experience preferred
Understanding of contact center support metrics and ability to implement actions for improvement
Must have a High School Diploma or equivalent

Benefits

Full Benefits
100% remote work
Flexible work schedule with option to work from home
Weekly pay and performance-based monthly bonuses

Online Chat Representative

USA JOB Online Chat Representative Job ID- 2007

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