Industry: Private
Employment Type:- Full Time
Work Hours:- 8 Hours
Locations:- USA
Full Job Description:-
Full job description
Manage multiple inbound chats, ensuring accurate collection and verification of necessary information.
Identify and address current and potential customer needs by providing appropriate solutions, qualifying leads, and explaining relevant services or products.
Handle customer issues promptly, professionally, and with a friendly demeanor.
Monitor the team’s performance to ensure they adhere to company guidelines when interacting with customers.
Maintain comprehensive system documentation and diligently complete assigned tasks.
Strive to meet established metrics for productivity, quality, and customer satisfaction.
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Required Skills-
Minimum 3 years of experience in customer service, ideally handling international customers and processes.
Demonstrated excellence in customer service, committed to delivering exceptional care.
Outstanding verbal and written communication skills in English, enabling effective and efficient customer interactions.
Flexibility with work hours, and willingness to work in the night shift.
Ability to multitask and successfully operate in a fast-paced team environment.
Excellent leadership, time management, interpersonal, and presentational skills.
Knowledge of the automotive industry is advantageous.
Additional Skills-
Experience in team management and overseeing processes.
Proficiency in MS Office applications, particularly MS Excel and PowerPoint.
Experience in handling non-voice chat processes is highly preferred.
Interested candidates may forward your resume to careers@xtremeonline.in.
Job Type: Full-time
Benefits:
Leave encashment
Paid sick time
Schedule:
Night shift
Weekend availability
Supplemental Pay:
Shift allowance
Yearly bonus
Experience:
Customer support: 3 years (Preferred)
Sr. Executive – Customer Support
Freelance Sr. Executive – Customer Support Job ID- 306
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