Software Engineer (Cloud and Automation), Retail Engineering

by

Sunnyvale, California, United States

Summary

Apple is where individual imaginations gather together, committing to the values that lead to great work! Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other’s ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It’s the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you’ll do more than join something — you’ll add something. Today, the Retail Engineering team provides one of the best Apple Experience to Customers in the world, and operates in multiple countries worldwide. The Cloud and Automation engineering team within Financing and Retail Services organization supports a wide variety of mobile and web apps used in Apple’s retail stores. The team is dedicated towards providing a world class experience to our end users by minimizing outages and by collaborating with product owners in an effective manner to understand user engagement on our app suites. We are looking for a software engineer with a curious mind and the energy and passion to build the next generation of Cloud and Automations tools and processes within our organization!

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Description

The Cloud and Automation team manages a large fleet of infrastructure that spans across Global Data Centers owned by Apple and Third party Cloud vendors including AWS and GCP, with the goal of providing stability to users of our apps at Apple stores across the world. You will work closely with product owners and app owners to establish SLOs and identify areas of improvement across the app suite and support the roll out of new features across multiple regions and Geos. Manage offshore and onsite support team in handling queries and problems reported by users from Apple stores. The candidate will also be involved in building robust monitoring and alerting systems for our suite of apps and build tools to automate troubleshooting processes thereby reducing the downtime of our critical apps.

Minimum Qualifications

  • 4 years experience in cloud vendors like AWS, GCP and AliCloud
  • 4 years work in Kubernetes landscape from Packaging, Deployment, CI/CD, Security, Governance, Scalability, Fault tolerance, Canary Deployments etc and implement solutions to run Production Applications in Kubernetes
  • Proficient in navigating Linux based applications and networking protocols

Preferred Qualifications

  • Proficient in using logging tools like Splunk, Kibana to do analysis and create reports
  • Experience in automation scripting using Python and Shell
  • Experience in programming languages like Java/ Go/ NodeJS/ Python
  • Experience in Kafka, Cassandra, Couchbase/Elastic search, Redis and other no sql databases
  • Experience in Observability frameworks like Prometheus, Grafana, Jaeger, Thanos, Cortex
  • Experience in troubleshooting Java applications in a production environment and presenting deep insights around JVM vitals is strongly desired.
  • BS or MS degree or equivalent work experience is preferred.

Pay & Benefits

  • At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $143,100 and $264,200, and your base pay will depend on your skills, qualifications, experience, and location.

    Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.

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