[Part-Time] American Express Virtual Customer Care Professional
- Location: Remote (USA)
- Type: Part-Time
- Company: American Express
About American Express:
American Express is a globally recognized financial services company committed to delivering exceptional customer experiences. With a history spanning over 150 years, we continue to innovate and set industry standards, all while providing valuable products and services to our customers. [Part-Time]American express remote jobs virtual customer care professional
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Job Description:
Are you passionate about delivering top-notch customer service from the comfort of your own home? Do you have a knack for problem-solving and making customers’ lives easier? If so, we invite you to join our team as a Part-Time Virtual Customer Care Professional at American Express. [Part-Time]American express remote jobs virtual customer care professional
Role Overview:
As a Virtual Customer Care Professional, you will be at the forefront of our commitment to service excellence. You will have the opportunity to engage with our valued customers, understand their needs, and provide tailored solutions that enhance their American Express experience. [Part-Time]American express remote jobs virtual customer care professional
Key Responsibilities:
- Customer Engagement: Interact with customers via phone, chat, and email to assist with inquiries, resolve issues, and provide product information.
- Problem Solving: Analyze customer problems and find creative solutions to meet their needs while adhering to company policies and guidelines. [Part-Time]American express remote jobs virtual customer care professional
- Product Knowledge: Stay up-to-date with American Express products and services to effectively assist customers and cross-sell relevant offerings.
- Quality Assurance: Ensure all customer interactions meet or exceed quality and compliance standards.
- Documentation: Accurately document customer interactions and update customer profiles as necessary. [Part-Time]American express remote jobs virtual customer care professional
Qualifications:
- Previous customer service experience is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities.
- Ability to work independently and in a virtual team environment. [Part-Time]American express remote jobs virtual customer care professional
- Flexibility to work evenings and weekends.
- Must be located and authorized to work in the United States.
Benefits:
- Competitive hourly wage.
- Comprehensive training and development programs.
- Opportunities for career advancement within American Express.
- Employee benefits package, including health, dental, and retirement plans.
- Access to exclusive American Express perks and discounts.
How to Apply:
If you’re ready to embark on a rewarding career journey with American Express and provide exceptional service to our customers, please submit your resume and cover letter detailing your relevant experience and availability. [Part-Time]American express remote jobs virtual customer care professional
American Express is an equal opportunity employer. We value diversity and inclusion and are committed to creating an accessible and welcoming work environment for all. We encourage individuals of all backgrounds to apply.
Note: This is a part-time remote position based in the USA. Candidates selected for an interview will receive further instructions on the application process. [Part-Time]American express remote jobs virtual customer care professional
Join us in delivering excellence and shaping the future of customer service at American Express!
