Tesla is searching out a Tesla Support Specialist to paintings on one of the maximum revolutionary car manufacturers withinside the world. This function calls for a high-degree purchaser and worker interaction, so the correct candidate would require a sturdy degree of customer support abilities and revel in.

The average obligation of this position is to make certain Tesla meets its responsibilities and commitments via way of means of responding to purchaser inquiries in an correct and well timed manner.

The Customer Support group develops and continues fantastic running relationships with Tesla Owners and numerous inner departments to cautiously and efficiently deal with purchaser worries. Qualified people can also additionally have a history in customer service or administrative roles. Candidates will thrive in each an unbiased and group surroundings.
What You’ll Do

Deliver an fantastic purchaser revel in via way of means of taking inbound telecellsmartphone calls and/or chats for car help clients
Review and check purchaser worries for viable troubleshooting and far off diagnostics
Educate clients the way to self-serve together with directing to the self-assist internet site and self-scheduling appointments with the neighborhood provider group
Provide an fantastic revel in to our clients on a each day basis
Accurately file problems and records into CRM / Vehicle Support System

What You’ll Bring

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Minimum 2 years of applicable paintings revel in.
High School degree or GED
Evidence of fantastic ability.
Excellent written and oral communications abilities.
Excellent customer support abilities.
Ability to prioritize efficiently and manage moving priorities.
Flexible schedule; Schedules rotate each 6 Months
Proficient with MS Windows, Office, and Outlook. Ability to efficiently navigate internet browsers and more than one inner systems.
Understanding of fundamental automobile strategies associated with towing and provider of car systems.

Ability to observe oral and written commands with interest to detail.
Willingness to research new and modern automobile technologies.
Establish and keep positive, cooperative, running relationships.
Effectively manage more than one priorities, prepare workload, and meet deadlines.
Work in a group-primarily based totally surroundings and acquire not un usualplace goals

Responsibilities

Customer Support Representative

Qualifications

High School

Job Benefits

As a full-time Tesla Intern, you’ll be eligible for:

Aetna PPO and HSA plans > 2 clinical plan alternatives with $zero payroll deduction
Family-building, fertility, adoption and surrogacy blessings
Dental (which include orthodontic coverage) and imaginative and prescient plans. Both have an alternative with a $zero payroll contribution
Company Paid (Health Savings Account) HSA Contribution while enrolled withinside the High Deductible Medical Plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
LGBTQ+ care concierge services

401(k), Employee Stock Purchase Plans, and different monetary blessings
Company Paid Basic Life, AD&D, and short-time period incapacity insurance
Employee Assistance Program
Sick time after ninety days of employment and Paid Holidays
Back-up childcare and parenting assist resources
Voluntary blessings to include: crucial illness, clinic indemnity, twist of fate insurance, theft & criminal services, and puppy insurance
Commuter blessings
Employee reductions and perks program

vacancy remote job Tesla Careers Remote Customer Service Job ID- 805

Tesla
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Aetna
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