Job Description:
Would you like to be the first Cast Member our guests meet when they arrive at Walt Disney World Resort?Dispatched Cast Members at Disney Bell Services are challenged with anticipating each guest’s arrival, helping them load and unload luggage, assigning tasks to bellmen, and storing and labeling luggage and food. If you would like to work as a team with our Concierge and Bellboy Cast Members to ensure our guests’ check-in process is flawless and error-free, apply now!
The hourly rate for this position in Florida is $17.00.
Responsibilities: Other Posts You May Be Interested In
We interact with our guests by recognizing and greeting them, meeting their needs, answering their questions, providing directions, and providing other information.
We build relationships with our customers and employees across all business areas to provide excellent service.
We advise and assign tasks to our employees via computers and handheld devices.
We answer incoming calls and provide requested information, such as questions about baggage processing.
We treat our guests confidentially.
We operate vans, cars and pargos to transport guests and luggage around Walt Disney World Resort.
Provide luggage supplies and luggage space services.
Record, label and store luggage in storage and issue receipts to guests. This includes but is not limited to handling food and beverages (including alcohol) and third-party strollers/ECVs.
Assist guests with transportation arrangements
Maintain traffic flow within the curbside and baggage areas
Basic Requirements:
Must have a valid Florida driver’s license
Must have knowledge of routes and roads to theme parks, water parks, resorts and Disney Springs destinations
Clear and concise verbal and written communication that promotes mutual understanding with guests and other Cast Members
Knowledge of how to use a smartphone and wireless devices
Additional personal protective equipment (e.g., face shields, goggles, refillable hand sanitizer) may be required, as well as handling cleaning chemicals and consumables.
Standing for extended periods during peak operating hours, including indoor and outdoor areas
Physical activities involving lifting up to 50 pounds or more, pushing, pulling, bending, twisting and kneeling
Preferred Requirements:
1+ years of experience as a Disney Guest-Facing Associate or equivalent position
Bilingual
