Job Description: About the Role and Team:
“We Make Magic!” This is the motto at Walt Disney Parks & Resorts that permeates everything we do. As a Catering Guest Experience Manager, you will deliver unforgettable catering experiences for our customers and manage Event Operations/Catering Cast Members with leadership skills and a creative, positive work environment. This position will be the liaison between the Sales & Service, Culinary and Parks and Resorts teams to ensure the integrity of our partners and events.
If selected for this role, you will report to the Catering Manager.
This is a full-time position. Your Tasks: Other Posts You May Be Interested In
Plan the event from both a logistical and gastronomic perspective
Work directly with catering, culinary and entertainment partners and all customers
Manage tournament staffing and catering during the event
Accountable for overall customer satisfaction during the event
Promote a safe work environment and food safety culture
Demonstrate the technical knowledge and expertise required for the position (e.g. safety and service standards, regulatory requirements, processes and procedures)
Make yourself responsive to the needs of clients, Cast Members and colleagues from other work groups.
Guide and guide Cast Members through the operational performance of the event by providing real-time feedback.
Recognize Team Members for outstanding performance, customer service and safety promotion behaviors
Establish short-term priorities and set clear and consistent directions and expectations for Cast Members.
Build employee engagement through frequent communication, following up with Cast Members, mentoring, listening and providing feedback on development.
Work across departments and organizations to achieve common goals and understand the impact of decisions on other functional areas
Identify and remove obstacles to ensure the success of the event
Perform administrative tasks. Example:Example: Attend meetings, compile operational metrics, prepare required reports, read and respond to emails
Investigate and respond to performance, attendance, safety complaints and other operational issues
Communicate event details with park and resort partners, convention services, clients and cast members
Required Qualifications and Skills:
5+ years or equivalent experience in the catering or convention industry in a resort environment
Understanding of the convention business
Experience coordinating event planning, communication, execution and evaluation
Creativity to find new solutions and improve guest and customer experience
Ability to empower and lead a team
Ability to work in a fast-paced environment
Ability to demonstrate leadership in stressful situations
Ability to optimally resolve conflicts
Ability to work effectively with stakeholders at all levels of the organization
Availability of a schedule that includes weekends, variable shifts and holidays
Preferred Qualifications:
At least 2 years of experience in food and beverage management
Event planning and/or event services experience
Talent to build partnerships and collaborate with all team members within the organization
Knowledge of Walt Disney World procedures
Matra, My Time, CDS Knowledge of Lean Manufacturing/Continuous Improvement Experience Experience working in a high volume restaurant or catering environment Food Safety Certification Education: High school diploma or equivalent Recommended Education: Bachelor’s degree in Hospitality Management or equivalent Additional Information: Benefits and Rewards: Disney offers a rewards package to help you live your best life, including health and savings benefits, educational opportunities, and exclusive perks that only Disney can offer.
