Cloud Monitoring SRE

by

Seattle, Washington, United States

Software and Services

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Summary

People at Apple don’t just build products — they craft the kind of experience that have revolutionized entire industries. The diverse collection of our people and their ideas inspire innovation in everything we do. Imagine what you could do here! Join Apple, and help us leave the world better than we found it. The Apple Service Engineering(ASE) team builds and provides systems and infrastructure that fuel Apple’s services (such as iCloud, iTunes, Siri, and Maps). We are the foundation on which Apple’s software developers build the products that our customers love. We are looking for passionate and talented Site Reliability Engineers to continue our focus in providing our customers the highest quality Apple Services experience. Our services have to scale globally, stay highly available, and “just work.” If you love designing, engineering and running systems and infrastructure that will help millions of customers, then this is the place for you! The Cloud Monitoring SRE organization is specifically tasked with enabling other teams to better understand their infrastructure and services, providing world-class observability capabilities. Keeping Apple services up and running 100% of the time is a challenging job. Accurately monitoring the health of every application and infrastructure that comprises the Apple ecosystem 100% of the time is an order of magnitude more challenging. As a Site Reliability Engineer on the Cloud Monitoring Team at Apple you will be working to improve the reliability and performance of the software systems that provide visibility into the services & infrastructure that runs Apple. Our monitoring, alerting, and visualization platform analyzes billions of metrics per minute and comprises the central nervous system of Apple’s architecture. You will work shoulder-to-shoulder with our engineering teams to design and build the next generation of cloud and systems monitoring infrastructure, focusing on automation, availability, performance, and above all efficiency at ‘reach every user on the planet’ scale. You will dive deep into gnarly operational issues; from the software, systems, automation, and process perspectives. You will understand the challenges around integrating disparate infrastructures into new facilities, processes and procedures.

Description

Apple Services Engineering infrastructure is BIG. Operating at our scale, across multiple geographically dispersed data centers and servicing hundreds of millions of users presents unique challenges. As an SRE at Apple, you’ll need to solve these problems using data, teamwork, and your own expertise. SREs at Apple own the full infrastructure stack; from device driver performance debugging to content delivery network traffic management — our responsibilities are both broad and deep. ASE runs the majority of its systems on Linux. We run a mix of open source, vendor licensed, and internally developed tools to perform functions such as system configuration management, provisioning, software deployment, logging, and monitoring. You’ll learn these tools and have opportunities to improve them. Our team is collaborative; we work closely with the development teams we support to deliver the best results for Apple. We think critically and strive to balance the best solution with the need to get things done for each engineering challenge we face. Good ideas are heard and results are rewarded.

Minimum Qualifications

  • B.S. in computer science or similar field or equivalent experience.
  • Minimum 2+ years of industry experience.
  • Experience in Python, bash scripting or any other languages.
  • Strong sense of ownership and integrity demonstrated through clear communication and collaboration
  • Experience and confidence around incident response and incident management
  • Experience/knowledge in managing and scaling distributed systems in a public, private, or hybrid cloud environment
  • Experience/knowledge with the Prometheus ecosystem
  • Acute drive to automate manual operations and to improve them through repeated iteration
  • Comfortable with Open Source configuration management and orchestration tools (such as Helm, Puppet, and Spinnaker)
  • Familiarity with micro-services architecture and container orchestration with Kubernetes

Preferred Qualifications

  • You will perform deep dives into both systemic and latent reliability issues; partner with software and systems engineers across the organization to produce and roll out fixes.
  • You will be working on automating and reduce toils.
  • Use of configuration management and deployment tools
  • Monitoring of systems and services, optimization of performance, and resource utilization
  • Runbook implementation for everyday maintenance actions
  • Incident response, diagnosis, and follow-up on system outages or alerts
  • Collaborating with a global and asynchronously communicating team (don’t worry if you have never worked remotely; we’ll help you get used to it)

Pay & Benefits

  • At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $115,731 and $204,000 annualized, and your base pay will depend on your skills, qualifications, experience, and location.

    Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. 

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