cvs remote jobs

by
Employment Type
Full-time
Base Salary
USD25-USD35 Per hour
Job Location

United States

Remote work from: USA
Description

The Minute Clinic Call Center Supervisor is responsible for the personnel and operational management of a team of approximately 15-25 contact center FTE and contingent agents supporting Minute Clinic patients. Aetna remote jobs

Current schedule is either 8:00AM-4:30PM or 9:00AM-5:30PM.

Training schedule will be Monday-Friday 9:00AM-5:30PM EST for 4 weeks.

Responsibilities include agent performance, coaching and
development, qualitative and quantitative KPI’s, quality, and efficiency. Ability to identify trends and drive performance on an individual, team, and department level. Oversees the consistent application of policy and procedures and compliance with regulatory requirements. Manages the day to day call center operations and advanced customer/issue escalations for the contingent
staff and vendors. This role reports directly to the Call Center Operations Manager. Aetna remote jobs

Pay Range
The typical pay range for this role is:
Minimum: 40,560
Maximum: 83,400

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location. Aetna remote jobs

Required Qualifications

  • 2 years of customer service experience
  • 2 years of being in a leadership role

Preferred Qualifications

Other Posts You May Be Interested In

  • 1 years of prior Supervisor Experience
  •  Customer service experience in a contact center.
  • Previous experience with call routing and workforce management tools
  •  Experience with handling escalations and resolving problems. Aetna remote jobs
  •  Previous Medical Assistant experience and Medical Billing experience
  •  Bilingual candidates preferred
  • Ability to multitask and quickly resolve issues in a fast-paced environment.
  •  Strong communication skills and ability to motivate others.
  •  Demonstrated proficiency using PowerPoint, Word and Excel with ability to create and present
    data to targeted audiences, both internal and external, in a professional manner
  •  Self-directed with strong analytical, problem solving, interpersonal, and PC skills

Education

GED or High School required; Bachelor’s degree preferred

Business Overview

Bring your heart to Aetna Health
Every one of us at Aetna Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Aetna remote jobs

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at Aetna Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. Aetna remote jobs
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. Aetna remote jobs
Aetna Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which Aetna Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Aetna remote jobs

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