Company Overview:
Why work at Accor? We are not just a major global company. We welcome you as you are and help you find the job and brand that fits your personality. We encourage you to grow and learn every day and help you make your work mean something to your life so you can continue to explore Accor’s endless possibilities with us.
Job Description:
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As a Bell Captain, you will be responsible for providing our guests with professional and customer-focused service and ensuring their stay is an unforgettable experience. Maintain good working relationships with all Front Office staff to greet guests in a professional and friendly manner upon arrival and ensure assistance is always available.
Maintain good coordination within the department.
Track guest profiles using the Opera Guest Profile System.
Monitor bellboy activities and ensure guest luggage is transported from arrival point to room and from room to departure point upon check-out.
Handle all messages, mail and packages for guests and employees and ensure they are delivered at the correct time and stored as required in a systematic and efficient manner. Create and manage the roster as per business needs.
Maintain up-to-date knowledge of hotel services and communicate to subordinates so that they can provide information and cater to guest requests.
Manage transportation requirements for guest transport and administration.
As a department head, you will be responsible for providing the best service to the guests.
Requirements:
At least 1-2 years experience in a similar role in a 5 star hotel. Excellent interpersonal and problem-solving skills.
Fluent English skills. Additional languages are a plus.
