Freelance Google Customer Success Specialist Job ID- 610 Job ID- 2803

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Job Description

We are looking for an energetic and organized Google Customer Success Specialist to join our team at CDW. In this role, you will be responsible for providing technical support and customer service to our clients using Google products. The ideal candidate will have a strong understanding of Google technology, and a passion for helping customers find success with Google products.

Qualifications:

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Bachelor’s degree in Computer Science or a related field
Minimum of two years’ experience in a customer service, technical support, or similar role
Excellent written and verbal communications skills
Exceptional problem-solving skills
Ability to provide exceptional customer service
Knowledge of Google products and technologies
Ability to work collaboratively in a team environment
Proven organizational and time-management skillsIf you have a passion for helping customers find success with Google products, and the skills to provide exceptional technical service, then this is the perfect role for you.

We look forward to hearing from you!

Responsibilities:

Respond to customer inquiries and requests with technical support and customer service, using Google products
Provide exceptional customer service to customers seeking assistance with Google products   Troubleshoot technical issues with Google products
Train customers on the use of Google products
Identify customer needs and recommend solutions
Develop and implement strategies to improve customer satisfaction
Stay up to date on Google product updates and changes
Collaborate with team members to ensure customer success
Provide feedback and recommendations to management on customer service practices and processes
Maintain customer records and document customer interactions

Where is this job?

This job opening is listed as 100% remote

Job Qualifications

Strong Customer Service Skills
Excellent Communication And Interpersonal Skills
Ability To Multi-Task
Knowledge Of Google Product Suite
Experience With Customer Relationship Management (Crm) Systems
Previous Experience Working In Customer-Facing Roles
Detailed Knowledge Of Cdw’s Product And Services
Ability To Troubleshoot And Resolve Customer Issues

Required Skills

Consulting
Project Management
Networking
Data Analysis
Account Management
Communication
Sales
Time Management
Technical Support
Product knowledge
customer service
Relationship Building
Collaboration
Problem-Solving
Google Integration

Soft Skills

Communication
Leadership
Negotiation
Problem Solving
Time management
Interpersonal Skills
Organization
Critical thinking
collaboration
Adaptability

Freelance Google Customer Success Specialist Job ID- 610

Freelance Google Customer Success Specialist Job ID- 610 Job ID- 2803

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