Industry: Private
Job Type: Full-time
Hours:×8
Salary: $35-$45/hour
Location: United States
Company: Spirit Airlines
Description:
Responsibilities
The GC Social Specialist will assist in implementing Spirit’s social media strategy, including writing copy, managing guest relations workflows, managing social media issues and escalations, and maintaining Spirit’s social media accounts Ø. )
Resolve issues raised by field agents to ensure best practices are being applied to the guest service experience.
Manage daily social media posts and monitor the online reputation of review sites.
Assist leaders in conducting scheduled phone conferences
Respond to incoming messages via all social media channels and escalate as appropriate.
Alert appropriate teams to potential risks on social media.
Address all guest concerns by researching and providing accurate, timely, and written responses via Twitter and other social media channels.
Monitor incoming inquiries and identify potential solutions. Send feedback to Tma-Guides about visitor trends and other findings.
It helps with problem management, reporting bad reviews and negative comments.
Answer all renewal questions and potential DOT questions to help with reductions. Other Posts You May Be Interested In
Build meaningful relationships and inspire community members by chatting and messaging through Spirit’s social media channels.
Collaborate with other departments to manage the company’s reputation, organize promotions, and increase impact. Spirit Airlines night shift operations (telephone, data support operations)
Regularly report insights gained from social media monitoring to internal and external stakeholders.
Monitor the views of the assets related to your company’s content and alert signs if something is out of the ordinary.
Post on Spirit’s social channels to help guests travel more efficiently.
Track visitor visits and inquiries as they affect operations. If any conditions are found, the OCC must be notified immediately. Notify media of incident, influences, and documents.
Work directly with supplier teams (typically 10 or more people at a time) to manage volumes, supplier workflows, and handle escalations.
In the event of a major incident or IROP, the OCC has a dedicated community chair and coordinator to work with. Spirit Airlines remote night shifts (telephone, data support)
Provide guidance and communication to team members to ensure tickets are answered in a timely, efficient, and knowledgeable manner during escalations.
May perform other duties as assigned. Duties and responsibilities may change as circumstances warrant (such as emergencies, job changes, unforeseen events, or technological developments).
Qualifications
Candidates with a bachelor’s degree or equivalent experience in a related field are preferred.
2+ years of customer service, guest service, or airline experience required.
Proficient in social media business applications, such as Facebook, Twitter, YouTube, LinkedIn, TikTok, Pinterest, etc. Spirit Airlines night shift operations (telephone, data support operations)
Use multiple analytics software and great social networking experiences.
Passionate about following new social media developments, online behavior and trends.
Good communication, written and spoken skills.
Ability to manage work on information while meeting schedules and deadlines.
He has the creativity and drive to achieve goals and succeed. Turns up to 10 lbs. Sometimes requires a lot of effort, often or constantly, to lift, carry, push, pull, or move objects, including the human body. Most of the time is sitting, but may walk or stand for short periods. Spirit Airlines remote work at night (telephone, data support work)
Remote (Team members come to the office at critical times.)
About Spirit Airlines:
Spirit Airlines is an American low-cost airline headquartered in Miramar, Florida. The airline was founded in 1980 and has grown to be one of the largest low-cost airlines in the United States. Spirit Airlines operates a wide range of flights throughout the United States with a focus on providing affordable travel options.
The airline is known for its “bare fare” model, which offers customers low prices and additional charges for items such as baggage, seat selection and in-flight beverages. This way travelers can customize their experience and pay only for the services they need, making travel more affordable.
Despite its focus on low fares, Spirit Airlines invests heavily in its fleet and operations to ensure safety and reliability. The airline operates a fleet of mostly Airbus aircraft, known for their fuel efficiency and comfort. In addition, Spirit has implemented safety and security measures to maintain industry standards and ensure passenger confidence.
In recent years, Spirit Airlines has continued to expand its route network and improve the customer experience to attract more travelers. The airline flies to popular destinations in the United States, the Caribbean, Mexico and Latin America, providing a great choice for leisure and business travel.
Spirit’s commitment to value and opportunity has earned it a loyal customer base, especially among budget travelers looking for value for money on air travel. By ensuring efficiency, innovation and customer satisfaction, Spirit Airlines is playing an important role in shaping America’s low-cost airline landscape.
