JetBlue Airline Remote Jobs

The partner IT CTS guide Analyst supports JetBlue Crewmembers from inside a team’s surroundings. Responsible for assuring JetBlue Crewmembers are supplied with green and timely first and 2D-level assist. Offer technical support to all Crewmembers and Crewmember technologies. Identifies, reveals, and solves technical problems. Solutions Crewmember’s requests for technical support. Records, tracks, and monitors requests to make certain well-timed decisions. JetBlue Airline Remote Jobs

Vital responsibilities

• Gives help for all JetBlue hardware/programs consisting of telephony and mobile devices
• Presents splendid onsite and far-flung customer service for JetBlue Crewmembers
• Coordinates resolution of incidents/requests from starting to give up on internal and outside assets.
• Monitors and supports systems
• Maintains and helps users get admission to
• Enables software package rollouts and protection
• Collaborates with all records generation (IT) disciplines
• Works to gain first-touch decisions with all problems
• Keeps documentation of requests consistent with JetBlue requirements
• Maintains and updates understanding base documentation with maximum applicable statistics
• Coordinates response for main incidents and outages
• Other responsibilities as assigned

Minimal revel in and qualifications

• High school diploma or standard training development (GED) diploma
• One (1) year of experience imparting first-level IT assistance in a large company. JetBlue Airline Remote Jobs
• Enjoy supporting modern-day working systems, or a hit crowning glory of IT for absolutely everyone certification via Coursera
• Revel in implementing and helping packages
• Available for in a single day travel up to 50%
• In possession of legitimate travel documents with the potential to travel in and out of the united states
• Experience using laptop deployment applications
• Pass a 10 (10) 12 months heritage test and pre-employment drug take a look at
• Legally eligible to work within the united states of America wherein the placement is placed
• Authorization to work in the US is needed. This function isn’t always eligible for visa sponsorship.
• Preferred to enjoy and qualifications

Bachelor’s degree

(2) years enjoy in IT hardware and alertness support

Certifications (Microsoft, Networking, programming languages)

One (1) yr experience in a call middle surroundings

Knowledge of Microsoft computing device and server products

Knowledge of trade and workplace Suite

Knowledge of LAN environment the use of TCP/IP, DHCP, DNS

Knowledge of telephony, messaging, and infrastructure (VOIP and POTS)

Knowledge of cell gadgets

Crewmember expectations:

• Ordinary attendance and punctuality
• Ability want to work flexible hours and be available to respond on brief-note
• And capable of maintaining a professional look
• When running or traveling on JetBlue flights, and if time lets in, all capable crewmembers are asked to assist with light cleaning of the plane
• Ought to be the precise organization in shape for the JetBlue tradition, this is, to showcase the JetBlue values of safety, caring, Integrity, passion, and a laugh
• Sell JetBlue’s #1 value of safety as a protection Ambassador, helping JetBlue’s safety management device (SMS) additives, protection coverage, and behavioral standards
• Become aware of safety and/or protection worries, troubles, incidents, or dangers that have to be stated and record them every time feasible and by way of any manner essential such as JetBlue’s confidential reporting systems (Aviation safety action application (ASAP), JEMS or protection action report (SAR))

Gadget:

• Laptop and different office devices