Jetblue careers

by

United States
Remote work from: USA

Employment Type
Full-time
Description

The Airport Operations Crew provides award-winning customer service to Customers in the airport. The Crewmember checks in and verifies Customers’ personal identification; tags, lifts, and handles Customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates Customer boarding and deplaning; assists Customers with special needs; and complies with any ad-hoc requests as needed. Individuals must excel at serving Customers and be comfortable speaking on a public address system, using computers and airport equipment. Jetblue careers

Essential Functions:

  • Verify Customes’ personal identification
  • Tag, lift, and handle Customer luggage
  • Announce flight arrivals, departures, and pre-boarding information via the public address system
  • Communicate with our Customers to keep them constantly informed Jetblue careers
  • Offer ancillary products to our customers such as “even more speed” and “even more space”
  • Coordinate various duties with coworkers and other departments to ensure proper handling of Customers
  • Help prepare aircraft cabin for Customer boarding and departure, which includes cleaning of seats, seat-pockets, and floor
  • Operation of airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc.
  • Assist Customers with special needs, e.g. Customers who need assistance in boarding
  • Crewmembers will be required to perform and/ or rotate through all Airport Operations related functions (gate, ticket counter, etc.) Jetblue careers
  • Other duties as assigned

Minimum Experience and Qualifications

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  • High School Diploma or General Education Development (GED) Diploma
  • At least eighteen (18) years old
  • One (1) year customer service or sales experience
  • Strong interpersonal and listening skills
  • Complete fluency in written and spoken English
  • Successfully complete a customer service assessment
  • Must be able to adhere to JetBlue Uniform Policy Manual Standards
  • Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
  • Experience using a mouse, computer, keyboard and basic word processing, email and office applications
  • Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements Jetblue careers
  • Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
  • Experience performing under pressure and within fixed time constraints
  • Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards
  • Depending on location, may need to acquire and maintain a United States Customs Clearance
  • Available for occasional overnight travel (10%)
  • Legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required, this position is not eligible for visa sponsorship
  • Pass apre-employment drug test

Preferred Experience and Qualifications

  • Two (2) years customer service, volunteer experience or sales experience
  • Knowledge of customer service principles and practices strongly
  • Experience working with various forms of payment (cash, credit cards, travelers checks, etc.) Jetblue careers
  • Previous airline experience
  • Bilingual skills

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