Remote job Flipkart Careers – Freshers work from home Jobs

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As a Customer Support Associate at Flipkart, you will play a pivotal role in ensuring our customers receive exceptional service. This role involves handling customer inquiries, resolving issues, and providing support to enhance the overall customer experience. This is a work-from-home position, allowing you to contribute to Flipkart’s mission from the comfort of your own space.

Key Responsibilities:

Manage inbound and outbound customer calls, emails, and chat interactions with professionalism and empathy.
Address customer inquiries regarding products, services, and order status promptly and accurately.
Resolve customer complaints and issues effectively, aiming for first-contact resolution whenever possible.

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Document interactions and maintain accurate records of customer feedback and issues in the company CRM system.
Collaborate with other departments to resolve complex issues and escalate concerns as needed.
Contribute to process improvement initiatives by providing feedback on common customer issues and suggesting solutions.
Maintain up-to-date knowledge of Flipkart products, services, and policies to provide accurate information to customers.

Required Skills and Qualifications:

Bachelor’s degree or equivalent experience.
Strong verbal and written communication skills in English.
Proficient in using computer systems and software, including CRM tools and Microsoft Office Suite.
Ability to work independently and manage time effectively in a remote work environment.
Excellent problem-solving skills with a customer-centric approach.
Strong attention to detail and ability to handle multiple tasks simultaneously.
Previous experience in a customer service role is a plus but not required.

Experience:

0-2 years of experience in customer service or related fields preferred.
Freshers are encouraged to apply, as training will be provided.

Working Hours:

Flexible working hours with shifts available across various time zones.
Availability to work weekends and holidays as required.

Knowledge, Skills, and Abilities:

Exceptional communication skills with a friendly and professional demeanor.
Ability to work well under pressure and handle high call volumes.
Strong analytical skills to troubleshoot and resolve customer issues.
Adaptability and willingness to learn new skills and processes.
High level of self-motivation and discipline to thrive in a remote work setting.

Benefits:

Competitive salary and performance-based incentives.
Comprehensive training and ongoing professional development.
Flexible work-from-home arrangements.
Health and wellness benefits.
Employee discounts on Flipkart products.
Opportunities for career advancement within the company.

Why Join Flipkart:

At Flipkart, we value our employees and strive to create a supportive and dynamic work environment. By joining us, you will be part of a leading e-commerce company known for its innovation and customer-centric approach. We offer a unique opportunity to grow your career while contributing to our mission of making online shopping accessible and enjoyable for everyone.

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