Remote job Tier 1 Customer Support -(Part-Time Contractor)- Remote -USA-JOB– ID-5100

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Tier 1 Customer Support (Part-Time Contractor)The part-time Tier 1 Customer Support Agent is a remote-based contractor who is motivated to provide quick and effective service to worldwide participants in our online leadership development programs.

This person champions customer happiness, satisfaction, and success through patience, understanding, and product and technical know-how

.We have availability during time blocks 24 hours a day, 7 days a week. We currently have specific need for coverage during 3:00 – 9:00 p.m. ET weekdays. Weekends are possible.

You will serve as a point of contact for our clients with questions about their online learning experience, including providing solutions for technical issues and logistical and administrative matters.

Our Agents communicate with high-level executives from premier companies all over the world, and candidates must exude professionalism and possess strong written communication skills.

Our Agents are provided onboarding and ongoing training, resource materials, and the tools they need to be effective.Experience working customer support for executives or businesses is highly valued.

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Work in a SaaS/product or application setting, Salesforce or similar CRM, website backend/ administrative interfaces, and help desk software is highly valued.Hours per week will vary over the year based on the ExecOnline program schedule. We generally offer 10-20 hours per week, with the possibility of additional hours based on volume. Candidates must be authorized to work in the US.

What you will do:

Enthusiastically support clients with their tech, logistical, and other needs via email, chat, phone, and web-based tools.
Accurately identify and troubleshoot technical and non-technical issues in a timely manner for a global set of users with diverse environments and scenarios
Promptly escalate more complex problems to appropriate internal team members
Demonstrate a familiarity with standard concepts, practices, and procedures of our programs, learning content. and technical products (with training)
Continuously endeavor to improve the quality of our support and service, both internally and externally
Monitor live online video conferencing events and provide live immediate assistance to participants

What you need to succeed:

1-3 years of work experience, preferably with a SaaS company or a product/technology division
Poise and professionalism to respond to high-level executives from around the world; executive support experience is a plus
Strong communication skills—written and verbal—that recognizes and adapts to the wide range of ExecOnline participants. Be well versed and comfortable with email, phone, and video (if needed) etiquette in potentially challenging or urgent situations
Familiarity with Salesforce (or other CRM), website backend/administrative interfaces (e.g. WordPress/Rails Admin), cloud-based tools, and exposure to help desk software.
Outstanding task management skills across a varied set of responsibilities in a fast paced, high volume environment
Fluency in Spanish, French, or Japanese is highly valued.

To apply for this position, please submit a copy of your resume, brief cover letter (including how you heard about us), and an address to your LinkedIn profile. Candidates must be located and authorized to work in the US.

Remote job Tier 1 Customer Support -(Part-Time Contractor)- Remote -USA-JOB– ID-5100

About Us
Welcome to usa.myhelpyou.com, the premier platform for discovering remote job opportunities throughout the USA. Our mission is to connect job seekers with flexible, at-home positions that match their skills, interests, and career aspirations. Whether you are a seasoned expert, a recent graduate, or seeking a career shift, we aim to simplify and enhance your job search experience.

Who We Are
At usa.myhelpyou.com, we recognize that the conventional 9-to-5 office setup may not suit everyone. With remote work representing the future, it offers numerous possibilities for those desiring flexibility, improved work-life balance, and the liberty to work from any location. Our platform is crafted with one goal in mind: to provide access to the finest remote job opportunities across the USA.

We are more than just a job listing site. Our platform compiles job listings from a broad range of reputable and trusted portals, ensuring you have access to thousands of opportunities in one place. Whether your interest lies in tech, marketing, customer service, healthcare, or another field, we offer diverse options. By consolidating listings from various sources, we present a comprehensive view of the remote job landscape.

Our Mission
We are dedicated to empowering job seekers by offering a streamlined, user-friendly experience to navigate the intricacies of remote employment. Our platform allows you to explore thousands of job listings from diverse industries and employers, saving time and effort by centralizing access to multiple job portals. We strive to make the job search process simpler, more accessible, and more efficient for all.

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Why Choose Us?
1. Extensive Job Access: We recognize the challenges of finding the ideal remote job. Therefore, we partner with leading job boards and websites to offer access to thousands of postings in various sectors, all conveniently located in one place.

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5. Career Support & Resources: Our team aids not just in job finding but also in preparing for success. From resume tips to remote work insights, we offer resources to help you excel in the competitive job market.

Our Commitment to You
At usa.myhelpyou.com, your success is our highest priority. We are committed to offering up-to-date listings, valuable career advice, and the support you need to excel in your job search. Whether advancing your career or starting a new professional journey, we are here to assist you every step of the way.

Thank you for choosing usa.myhelpyou.com—we look forward to contributing to your career success!

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