Senior Associate Business Process Analyst

by

USA, GA, Atlanta
time type
Full Time

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it’s what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here. Senior Associate Business Process Analyst

About the Team

It’s fun to work in a company where people truly believe in what they’re doing. At Workday, we’re committed to bringing passion and customer satisfaction to the business of enterprise applications. We work hard, and we’re serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun! Workday Education’s mission is to create a phenomenal student and instructor experience globally. Our Operations team plays a critical role in supporting customers, partners and employees by delivering excellent customer service using innovative approaches, processes and systems. Senior Associate Business Process Analyst

About the Role

As a Workday Senior Associate Business Process Analyst on the Support Team, you’ll be a self-starter handling own right, good at prioritizing multiple inquiries and tasks. As one of the first people to engage our new customers, partners, and employees you will be responsible for setting the correct tone and ensuring that these users have what they need in order to optimally run their Workday training. You will collaborate with several teams across Workday to ensure that Workday Education is in alignment and giving an excellent customer experience. Focused on being technically savvy, becoming comfortable at configuring our systems and develop a deep understanding of the various portals our end users use to gain access to our systems. You’ll take Workday’s core value of Customer Service to the next level; continually looking for ways to measure and enhance the customer experience!

Your responsibilities:
  • Contribute on various support initiatives or projects. Follow a system for measuring satisfaction within the initiatives or project while continually innovating processes and make improvements to scale the business. Senior Associate Business Process Analyst
  • Handle incoming case queue(s), promptly prioritizing and resolving a wide range of education related inquiries. Resolution may include in-depth analysis, troubleshooting, and working multi-functionally.
  • In the course of resolving cases, you will be comfortable working within the Workday Learning center, understanding of our policies and be comfortable reconciling accounts. Senior Associate Business Process Analyst
  • Contribute to the evolution and development of training support. Regularly assess, communicate and report on case types and overall user experience. We’ll rely on you to listen to our users, perform root-cause analysis to identify trends and patterns, and recommend system and/or process solutions that improve the user experience. You will design and drive process improvement around supporting our external and internal users. Senior Associate Business Process Analyst
  • Work within a distributed team, spanning various time zones. Be able to learn from your peers as well as conduct independent investigation.
  • Responsible for understanding the Education Portal(s) hosted on Salesforce.com; including the integrations between SFDC and the Workday Learning Center. Senior Associate Business Process Analyst
  • Note: This role needs to be based in Atlanta, GA, as we are working in a hybrid model (50% in-office and 50% remote)

About You

Thrive in a fast-paced, dynamic environment that demands innovation, accountability and a whatever-it-takes approach to deliver on commitments. You’re passionate about the quality of what you do with a driven desire to continue to make everything you are involved in better. Senior Associate Business Process Analyst

You’re driven by maintaining a high level of productivity and be passionate about problem solving. Are you ready to work hard but have a lot of fun doing it?

Basic Qualifications
  • Experience onboarding new customers in a SAAS company
  • Experience working in Workaday Learning Center
  • SFDC Case Management
Other Qualifications
  • Systems thinking approach.
  • Ability to wear different hats and fill in where the business demands. Senior Associate Business Process Analyst
  • Bachelor degree, or equivalent and relevant working experience are required.

Workday Pay Transparency Statement – United States 

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The annualized base salary ranges for the primary location and any additional locations in the United States (US) are listed below.  Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, Senior Associate Business Process Analyst

Primary Location: USA.GA.Atlanta

Primary Location Base Pay Range: $74,400 – $111,600

Additional US Location(s) Base Pay Range: $70,700 – $118,200

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you’ll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote “home office” roles also have the opportunity to come together in our offices for important moments that matter. Senior Associate Business Process Analyst

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records. Senior Associate Business Process Analyst

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Senior Associate Business Process Analyst

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

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