At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time.

With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more.

And we’re proud to say over 70% of our leaders are promoted from within!

But that’s not all we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA).

MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.

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Job Summary

As part of Team Alorica, you’ll help our clients by addressing their customers’ concerns, providing support, and resolving issues.

Qualifications

High school diploma or GED
Strong computer navigational skills
Familiarity with Microsoft Office applications (Word, Excel)
Excellent oral and written communication skills
Exceptional listening / comprehension skills
Professional and courteous
Good understanding of social media pop culture
Proven experience in overcoming unexpected difficulties and using logical problem-solving skills

Work Environment

Regular work performed in a climate-controlled, call-center environment
Ability to handle viewing graphic and potentially disturbing content
Ability to react quickly and effectively with high attention to detail and fast learning ability
Ability to work required full time schedule within our 24 / 7 hours of operation (subject to change based on business needs)
High level engagement
Possess a high level of professionalism

Physical Demands

Constant sedentary work

Benefits

Health, dental, and vision coverage / HSA
Paid Time Off (PTO)
401K retirement plan
Leadership programs
Paid training and tuition reimbursement
Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies

Employee assistance program
Additional voluntary benefits
On-site amenities such as : Coffee & Snack bar, breakroom with shuffleboard and air hockey, ATM / Banking access, and so much more!

USA JOB Social Media Content Moderator Job ID- 1356

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