Wayfair careers remote in USA Job ID- 344

{“@context”:”http://schema.org”,”@type”:”JobPosting”,”title”:”Wayfair careers remote”,”datePosted”:”2024-02-10T07:51:30+05:30″,”jobLocation”:{“@type”:”Place”,”address”:{“@type”:”PostalAddress”,”addressCountry”:”United States”}},”applicantLocationRequirements”:{“@type”:”Country”,”name”:”USA”},”jobLocationType”:”TELECOMMUTE”,”baseSalary”:{“@type”:”MonetaryAmount”,”currency”:”USD”,”value”:{“@type”:”QuantitativeValue”,”minValue”:”25″,”maxValue”:”36″,”unitText”:”HOUR”}},”salaryCurrency”:”USD”,”employmentType”:[“FULL_TIME”],”description”:”<i>At Wayfair, we believe a phenomenal customer experience combined with a supportive employee structure has resulted in our award-winning Customer Service Team.</i>nn<i>At Wayfair, you can deliver exceptional customer service while balancing outside of work priorities by choosing the hours that work for you. You provide your availability and we will work with that availability to develop your schedule!</i>nn<i>This isn't just about taking another phone callu2014 this is about empowering our customers to create spaces reflecting who they are, what they need, and what they value. Youu2019ll play a crucial role by providing a best in class experience when itu2019s most needed. Wayfair will give you the training, tools, and decision-making ability to help our customers find solutions that work best for them.</i>nn<i>You will empathetically help customers navigate a variety of post-order issues such as: shipping questions, damages, returns, replacements, assembly services and order notifications.</i>nn<i>No scripts. No canned responses. These are true human to human interactions where you can make a meaningful impact. Wayfair will invest in you with continuous development, career opportunities, and will surround you with a team of great people.</i>nn<b>nWhat Does au00a0</b><b><i>Service Associate</i></b><b>u00a0Do?</b>n<ul>n t<li><b>Demonstrate Reliability:</b>u00a0Attendance and commitment to being present and on time for your full shift each day is crucial. This helps ensure we're ready and available to help our customers when they need us most. For unexpected events or issues, we require our associates to be proactive in their communication and planning whenever possible.</li>n t<li>n<div><b>Handle a High Volume of Contacts:</b>u00a0You will handle an estimated 50-60 phone calls per shift. This is a fast paced environment and highly structured. There is little down time in this position as you are typically on back to back calls during your shift.</div></li>n t<li>n<div><b>Meet Our High Performance Bar:u00a0</b>Youu2019ll work to exceed customer satisfaction, excel in meeting customer service efficiency metrics, and other responsibilities as assigned.</div></li>n t<li>n<div><b>Engage Customers:u00a0</b>Youu2019ll need a passion for people. You'll be the voice of Wayfair and work to build a relationship with customers who contact us by inbound phone call, chats, and emails. Topics can range from returns, replacements, delivery, product availability, order status, and more.</div></li>n t<li>n<div><b>Listen Actively and Show Empathy:u00a0</b>You will actively listen to understand customer concerns and leverage internal resources to find the best solution to thoroughly address their problem.</div></li>n t<li>n<div><b>De-Escalate Customer Concerns:u00a0</b>Most customers contact us because theyu2019ve had a problem and need your help. You will use your conflict management skills to balance the needs of the customer with the options from the business while always maintaining a professional composure.</div></li>n t<li>n<div><b>Problem Solve:</b>u00a0Solutions arenu2019t a one-size-fits-all approach so customer service associates do not read from pre-populated scripts. You will be given a level of autonomy to help customers find the right solution. Youu2019ll need to think analytically to solve customer problems in a first contact resolution approach.</div></li>n t<li>n<div><b>Multitask:u00a0</b>Youu2019ll need to juggle navigating multiple browsers, tabs, tools, and screens in order to quickly and effectively answer questions. The ideal customer service representative will be familiar with computers and can effectively navigate technology on a daily basis.</div></li>n t<li><b>Escalate Systemic Issues:u00a0</b>Help us continuously improve. Youu2019ll identify areas where improvement is needed on behalf of Wayfair customers and share any trends with leadership.</li>n</ul>”,”hiringOrganization”:{“@type”:”Organization”,”name”:”Wayfair”,”logo”:”https://www.bhulekhmp.info/wp-content/uploads/2023/06/fk4NMmoq_400x400-2-300×300-1-300×300.webp”},”identifier”:{“@type”:”PropertyValue”,”name”:”Wayfair”,”value”:”Wayfair”},”validThrough”:”2024-12-27T00:00:00+00:00″}

Wayfair careers remote in USA Job ID- 344