(WFH) Entry Level Claims Call Center Specialist Job ID- 1559

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We are seeking Claims Call Center Specialists for our growing insurance company!

The Claims Call Center Specialist will be responsible for the intake of initial reports of losses. They will provide customers with initial information regarding the claims process and refer insureds and claimants for estimates if coverage is applicable.

 

DUTIES & RESPONSIBILITIES:

Record accident facts as reported by insured’s and/or claimants
Verify coverage, recognize potential coverage issues, refer insured’s/claimants for estimates and route calls to the appropriate claim’s units based on the loss information reported
Assist adjusters by directing customers through the claims process and answering claims related questions
Develop a basic understanding of the insurance policy in order to answer policy inquiries as they pertain to losses
Contribute to maintaining call volume commensurate with unit objectives
Assist in handling of various, on-going responsibilities of the unit inclusive of unmatched mail, process tow bills, ordering police reports, mailing claim checks, etc., as needed
Work on special projects as directed

 

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QUALIFICATIONS REQUIRED:

Excellent phone communication skills.
Solid organizational and interpersonal skills
Good typing/data entry skills (min. 30 wpm)
Good PC skills

Preferred:

High School Diploma or Equivalent
Prior customer service experience
Insurance experience is a plus!

 

First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive:

Competitive Salaries
Commitment to your Training & Development
Medical and Dental
Telemedicine Benefit
401k with a generous company match
Paid Time Off and Paid Holidays
Tuition Reimbursement Training Programs
Wellness Program
Fun company sponsored events
And so much more!

(WFH) Entry Level Claims Call Center Specialist Job ID- 1559

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