Work from home Social Media and Customer Service Associate ( Tesla Remote Jobs)

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Job Type: Full-Time

Salary Unit: Competitive Salary

Working Hours: Flexible Schedule

Company: Tesla

Location: Remote Position

Benefits: Health, Dental, Paid Training, Paid Vacations, Employee Discounts, Retirement Plans

Become a part of Tesla as a Social Media and Customer Service Associate! Experience the perks of a remote work setting while contributing to a team that’s transforming the automotive industry.

**Job Description**

Tesla is on the lookout for a proactive Social Media and Customer Service Associate to enhance our forward-thinking team. In this capacity, you’ll interact with our customers through social media channels and deliver exceptional customer support. This role is a remarkable chance to work within an avant-garde organization dedicated to sustainable energy advancements. Acting as Tesla’s public representative, you will communicate our mission and engage with our community to foster lasting connections.

**Requirements**

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– Bachelor’s degree in Communications, Marketing, Business Administration, or a related discipline.
– At least 2 years of experience in managing social media and customer service.
– Outstanding written and verbal communication skills.
– In-depth knowledge of social media platforms (Facebook, Twitter, Instagram, LinkedIn, etc.).
– Expertise in CRM tools and social media management applications.
– Ability to operate autonomously and handle multiple tasks concurrently.
– High degree of empathy and patience in addressing customer queries and issues.

**Responsibilities**

– Monitor and address customer queries on social media platforms promptly.
– Develop engaging social media content that aligns with Tesla’s brand and goals.
– Assess social media metrics and create reports to evaluate performance and engagement.
– Work with the marketing team to formulate and execute social media strategies.
– Address customer issues and complaints with professionalism and efficiency.
– Sustain a positive and engaging online presence to boost customer loyalty.
– Keep abreast of industry trends and competitor movements to ensure Tesla remains a market leader.

**Benefits**

– Health and Dental Insurance
– Paid Training Programs
– Paid Vacation and Personal Days
– Employee Discounts on Tesla products and services
– Retirement Plans (401k, etc.)
– Work-from-Home Flexibility
– Professional Development Opportunities

**Educational Qualifications**

– Bachelor’s degree in Communications, Marketing, Business Administration, or a related field.

**Experience**

– At least 2 years in a comparable role with validated expertise in social media management and customer service.

**Company Overview**

Tesla, Inc. is a prominent American electric vehicle and clean energy entity headquartered in Palo Alto, California. Tesla’s current offerings encompass electric vehicles, battery energy storage solutions for home and grid-scale, solar panels, solar roof tiles, and associated products and services. Our mission is to expedite the global transition to sustainable energy. Emphasizing innovation and customer satisfaction, Tesla is committed to leading the industry in producing top-tier electric vehicles and advocating for a sustainable future.

If you are enthusiastic about customer service and social media interaction and aspire to be part of a groundbreaking company, apply today to become a member of Tesla’s team!

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