Sr Designer, User Experience (Remote Work Assignments Available)

Why Work for Frontier Airlines?

At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline – it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life.  Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way. Sr Designer, User Experience (Remote Work Assignments Available)

What We Stand For

Low Fares Done Right is our mission and we strive to bring it to life every day.  Our ‘Done Right’ promise means delivering not only affordable prices, but making travel friendly and easy for our customers.  To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers – we’re not afraid to try new things.  While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality. Sr Designer, User Experience (Remote Work Assignments Available)

Work Perks

At Frontier, we like to think we’re creating something very special for our team members.  Work is why we’re here, but the perks are nice too:

• Flight benefits for you and your family to fly on Frontier Airlines.
• Buddy passes for your friends so they can experience what makes us so great.
• Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
• Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
• Enjoy a ‘Dress for your Day’ business casual environment.
• Flexible work schedules that support work/life balance.
• Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date.
• We play our part to make a difference. The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.

Who We Are 

Frontier Airlines is committed to offering ‘Low Fares Done Right’ to more than 100 destinations and growing in the United States, Canada, Dominican Republic and Mexico on more than 350 daily flights. Headquartered in Denver, Frontier’s hard-working aviation professionals pride themselves in delivering the company’s signature Low Fares Done Right service to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administration’s 2018 Diamond Award for maintenance excellence and was recently named the industry’s most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies. Sr Designer, User Experience (Remote Work Assignments Available)

What Will You Be Doing?

The User Experience (UX) Designer will lead and design the best digital experiences for our customers interacting with the Frontier Airlines brand online and in app. The ideal candidate will be well versed in responsive web design, web accessibility, Lean UX, ecommerce best practices and act as the voice of the customer with every pixel placed. Some key responsibilities include: Lead with a mobile first strategy, delivery of high-fidelity web/app designs, wireframe prototyping, front end web development, and lead presentations of designs to leadership. Sr Designer, User Experience (Remote Work Assignments Available)

Essential Functions

• Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences.
• Produce high-quality visual designs (including basic assets and wireframes/mockups)–from concept to execution, including those for desktop, web, and mobile devices at a variety of resolutions.
• Conceptualize original ideas that bring simplicity and user friendliness to complex design roadblocks.
• Take a user-centered design approach and rapidly iterate designs.
• Design and implement mobile responsive design guidelines, user experience guidelines, digital style guides and visual standards. Sr Designer, User Experience (Remote Work Assignments Available)
• Make design decisions with data and user feedback.
• Facilitate the company’s vision for products by researching best practices, performing competitor analysis, diving into consumer analytics, sketching, prototyping and user-testing experiences for digital products.
• Conduct user research using qualitative and quantitative methods, such as interviews, personas, journey maps and AB tests.
• Analyze user feedback and activity, before and after product updates, to continually enhance the user experience
• Identify design problems and devise effective solutions.
• Make strategic design and user-experience decisions related to current and new, functions/features.
• Create custom, unique and user centered website mockups using Adobe Photoshop, Illustrator, and Experience Design. Sr Designer, User Experience (Remote Work Assignments Available)
• Work with the agile product owner to refine user stories.
• Collaborate with outside agencies as needed to deliver on brand, accessible, web and mobile assets/mockups.
• Present and defend design deliverables and user experience decisions to peers and executive level stakeholders.
• Work with web Development and QA team to bring your concepts to life as end-to end experiences that are fully functioning, cross browser, accessible and responsive.
• Advocate for the Frontier digital experience across every digital channel though every pixel placed

Qualifications

• 6-8+ years of UX design experience
• Expert in Adobe Creative Suite programs (Photoshop, Illustrator, InDesign, XD, etc)
• Competence in Figma and Miro
• Proven experience with responsive and adaptive design methodologies
• Must approach the process from a mobile-first perspective
• Expert understanding of front-end code: HTML5, CSS3, and Javascript
• Degree in graphic/web design or related field preferred
• Data analytics experience
• Solid understanding of Agile/Lean UX techniques
• Superior time management, process management and communication skills
• Ability to iterate designs and solutions efficiently and intelligently
• Ability to clearly and effectively communicate design processes, ideas, and solutions to teams
• Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications

Knowledge, Skills and Abilities

• Hungry for innovation, strives to stay up to date on relevant trending topics and changes to web and user experience
• Ask smart questions, take risks and champion new ideas
• Experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design
• Be passionate about resolving user pain points through great design
• Comfortable receiving feedback and quickly change course based on business needs
• Team player who can work collaboratively with other departments, partners and marketers
• Must have excellent communication and interpersonal skills
• Must be self-motivated, self-starter, have a sense of urgency and extremely well-organized
• Ability to work with minimum supervision in a collaborative team environment
• Microsoft office product skills including Excel and PowerPoint
• Ability to meet deadlines while working in a fast-paced, changing environment
• Must exercise sound business judgment and handle confidential information with sensitivity
• Must be a team player with ability to work on several projects at a time

Equipment Operated

Standard office equipment, including PC, copier, fax machine, printer

Work Environment / Remote Work Options

• This role can be based at our headquarters in Denver, CO or anywhere in the United States via a remote work arrangement (periodic travel to Denver from a Frontier-serviced city required)
• If remote, you must be able to follow our remote work policies, including ability and comfort level working from home with access to a high-speed internet connection
• If headquarters-based, typical office environment, adequately heated and cooled

Physical Effort

Generally, not required.

Supervision Received

General Direction:  The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments. Sr Designer, User Experience (Remote Work Assignments Available)

Positions Supervised

None

Salary Range

$84,280.00 – $105,350.00

Workplace Policies

At Frontier Airlines, we wholeheartedly support and have a strong commitment to Equal Employment Opportunity (EEO) and Affirmative Action. Frontier is committed to providing equal employment opportunities for all persons regardless of race, color, religion, gender, gender variance, sexual orientation, age, genetic information, martial status, national origin, citizenship status, disability, military, veteran status, and any other basis protected by federal, state, or local laws.

Diversity is an essential part of our success. Our company flourishes because of the unique backgrounds, skills and ideas that our team members contribute every day. We salute and actively recruit veterans. Military experience is valuable and transferable to many of the positions essential to the operations of our airline. Sr Designer, User Experience (Remote Work Assignments Available)

Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position.  Please be advised that duties and expectations of this position may be subject to change. Sr Designer, User Experience (Remote Work Assignments Available)