Sunnyvale, California, United States
Summary
Apple is where individual imaginations gather together, committing to the values that lead to great work! Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other’s ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It’s the diversity of our people and their thinking that encourages the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you’ll do more than join something — you’ll add something. Apple’s Information Systems & Technology (IS&T) organization manages key business and technical infrastructure at Apple that influences how online orders are placed, overall customer experience with order, AppleCare service offering, Financial book closure and much more. We need a SAP support & upgrade lead who loves to get hands-on while driving day to day operational excellence and offering the highest service levels to our business partners and as a lead coordinates and manages annual SAP upgrades. Be part of a team that prides itself in keeping Apple business running, be part of our S/4 HANA journey, and have significant opportunities to make a difference!
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Description
In this role you will have dual responsibility. You will be handling support delivery in a SAP functional area including leading a vendor team, driving SLA metrics, establishing relationship with business partners, drive system / process initiatives to improve efficiency and productivity. Identify trends for issues and implement solutions by performing root cause analysis. You will need to have a solid aptitude to solve support issues and experience to design and configure solutions in the functional area. As an upgrade lead be responsible for the planning, monitoring, driving efficiency and control of SAP upgrades. We are looking for a self-motivated, driven individual who is comfortable working in a global, fast-paced environment and has experience with agile method of working.
Minimum Qualifications
- 10+ years of SAP functional / implementation experience
- Expertise in one of the SAP modules like SD, MM, and FI
- Experience in managing and implementing multiple cycles of upgrades
Preferred Qualifications
- Strong aptitude to do hands-on to troubleshoot production support issues
- Excellent verbal and written communication skills across all levels of the organization
- Excellent problem-solving skills and the ability to drive issue resolution across teams
- Experience in partnering with vendor teams both onsite and offshore
- Self-motivated, detail-oriented, and sensitive to established schedules and scopes
- Ability to establish & manage relationships with various business stakeholders
- Ability to understand ABAP code to aid troubleshooting
- Hands on experience on S/4 HANA will be a significant plus
- Bachelor’s Degree or equivalent in any related field
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $165,500 and $293,800, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.
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