The Chief Technology Office (CTO) supports and delivers enterprise infrastructure and tech for tech services that enable Wells Fargo customers globally. CTO is undergoing a major transformation in the way we deliver services, including new cloud modeled data centers, new and modern development tools, and adoption of a product operating model based on agile principles. To support this transformation, CTO Strategy, Transformation, and Business Services (STBS) is seeking a Technology Business Services Senior Manager to lead the IT Service Operations (ITSO) Business Service team to provide best-in-class business enablement services.

This role is dotted lined to the Head of ITSO, and responsible for supporting the ITSO organization (~4k) and the ITSO managers (~200) with managing all business aspects of their organization including strategic planning and organizational design; driving and coordination organizational and enterprise change; operational management of the ITSO budget, workforce, leadership routines and organizational engagement activities. This position will report directly to the CTO Business Services Technology Director.

In This Role, You Will

Enable the development, management and tracking of CTO leadership priorities, including strategic planning
Proactively drive resource management including organizational redesign, resource, and capacity forecasting
Manage costs to align to yearly budgets, investment planning and product capacity, forecasting and cost efficiencies activities
Manage, coordinate, facilitate, and communicate OKRs, Technology Business Reviews, management meetings, reporting, and leadership routines
Manage ITSO Business Services team and provide guidance, thought leadership, and mentorship to ensure team success
Collaborate extensively with CTO shared service teams (Workforce, Communication) to ensure timely delivery of ITSO workforce and communication deliverables
Drive execution with ITSO leaders directly and hold accountable to action items
Work closely with ITSO leaders to develop, prioritize, organize, and structure the right conversation with business and technology executives to drive business strategies and priorities
Drive continuous business service process improvements and create business service deliverables that are best-in-class and reflect elevated, strategic thinking in an analytics-driven business environment

Required Qualifications

6+ years of Technology Business Services experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
3+years of management experience
5+ years of strategic planning experience

Desired Qualifications

Significant experience in operational management, strategic development, or related areas
Strong analytical and quantitative skills
Excellent written and verbal communications skills
Ability and willingness to negotiate internally and externally
Proven track record of developing and executing strategies aligned with business objectives by influencing and engaging across multiple cross functional teams
Highly collaborative (with stakeholders at all levels) with strong influencing skills, creative, resourceful, self-driven and results oriented

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Highly experienced in framing executive conversational, presentations, and analysis
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Comfortable with ambiguity and facilitating discussion to explore the best possible solutions and possess the ability to lead
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Job Expectations

This position offers a hybrid work schedule
No relocation assistance is provided for this job
Ability to work at one of the approved locations in the job posting

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

Permanent Job Technology Business Services Senior Manager Job ID- 776

Permanent Job Technology Business Services Senior Manager Job ID- 776 Job ID- 2989

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