Sunnyvale, California, United States
Summary
Weekly Hours: 40
The Publishing Systems Engineering team at Apple is seeking a passionate, diligent Software Engineer to support our CMS and catalog management tools in our non-production environments. This role will contribute to the success of the team by providing excellent review and management of PubSys Apps & Services tickets from every software project that the Apple Online Retail Engineering team delivers into production. Your work will support the development of projects that will be seen by millions of customers world-wide The Software Engineer will engage with engineering teams throughout feature development from implementation to validation. This person will proactively identify, prioritize, and work towards resolution of internally reported bugs, milestone checklist items, and development features. They will present and communicate top issues, their risks, and impacts to the engineering leadership team. They will manage the priorities, scoping, and timelines for issues blocking critical team deliverables/milestones. The Triage Engineer will work alongside many talented individuals who design, engineer, validate, and deliver these great e-commerce features.
Description
Manage an offshore & onshore contractor team who is responsible for supporting the Online Store’s publishing applications & services in their non-production environments Track, package, and deploy all bug fixes in accordance with complex release plans Work proactively to achieve a bug-free environment across a multi-project & platform portfolio Coordinate with off-shore and onshore resources to ensure tasks are completed efficiently and to organizational standards Produce detailed documentation of feature support and development work completed Gather and report metrics to development teams who own the tools
Minimum Qualifications
- Possess a passion for effective communication, both written and verbal, with technical and non-technical cross-functional teams
- Comfortable working in a rapidly changing environment where ambiguity and short turnaround schedules are the norm
Preferred Qualifications
- 5+ years experience with global e-commerce shopping experience development and execution
- Strong Java, J2EE, Struts or other MVC framework design and programming skills
- Strong working knowledge of JavaServer Pages, Spring, Hibernate
- Expert knowledge of HTML, XML, CSS, Javascript, and JS Libraries
- Demonstrated experience working with minimal supervision on large, cross-functional projects
- Strong decision making and prioritization skills; have experience executing complex production schedules with dependencies and competing priorities
- Comfortable upholding organizational values and best practices, while balancing competing time-to-market pressures
- 5+ years experience working on Java based application maintenance.
- Able to anticipate, troubleshoot, and resolve problems on the fly using Hubble, Splunk, etc
- Experience with a repository such as SVN or git
- Experience with a bug tracking system
- Strong technical background, and an ability to collaborate effectively with engineers
- Bachelors or its international equivalent degree
- High degree of ownership and accountability
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $143,100 and $214,500, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.