cvs remote jobs Job ID- 485

{“@context”:”http://schema.org”,”@type”:”JobPosting”,”title”:”Aetna remote jobs”,”datePosted”:”2024-02-17T18:27:34+05:30″,”employmentType”:[“FULL_TIME”],”baseSalary”:{“@type”:”MonetaryAmount”,”currency”:”USD”,”value”:{“@type”:”QuantitativeValue”,”minValue”:”25″,”maxValue”:”35″,”unitText”:”HOUR”}},”salaryCurrency”:”USD”,”jobLocation”:{“@type”:”Place”,”address”:{“@type”:”PostalAddress”,”addressCountry”:”United States”}},”applicantLocationRequirements”:{“@type”:”Country”,”name”:”USA”},”jobLocationType”:”TELECOMMUTE”,”description”:”<div id="sal-job-description">nnThe Minute Clinic Call Center Supervisor is responsible for the personnel and operational management of a team of approximately 15-25 contact center FTE and contingent agents supporting Minute Clinic patients.nnCurrent schedule is either 8:00AM-4:30PM or 9:00AM-5:30PM.nnTraining schedule will be Monday-Friday 9:00AM-5:30PM EST for 4 weeks.nnResponsibilities include agent performance, coaching andndevelopment, qualitative and quantitative KPIu2019s, quality, and efficiency. Ability to identify trends and drive performance on an individual, team, and department level. Oversees the consistent application of policy and procedures and compliance with regulatory requirements. Manages the day to day call center operations and advanced customer/issue escalations for the contingentnstaff and vendors. This role reports directly to the Call Center Operations Manager.nn<b>Pay Range</b>nThe typical pay range for this role is:nMinimum: 40,560nMaximum: 83,400nnPlease keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.nn<b>Required Qualifications</b>n- 2 years of customer service experiencen- 2 years of being in a leadership rolenn<b>Preferred Qualifications</b>n- 1 years of prior Supervisor Experiencen- Customer service experience in a contact center.n- Previous experience with call routing and workforce management toolsn- Experience with handling escalations and resolving problems.n- Previous Medical Assistant experience and Medical Billing experiencen- Bilingual candidates preferredn- Ability to multitask and quickly resolve issues in a fast-paced environment.n- Strong communication skills and ability to motivate others.n- Demonstrated proficiency using PowerPoint, Word and Excel with ability to create and presentndata to targeted audiences, both internal and external, in a professional mannern- Self-directed with strong analytical, problem solving, interpersonal, and PC skillsnn<b>Education</b>nGED or High School required; Bachelor's degree preferrednn<b>Business Overview</b>nBring your heart to Aetna HealthnEvery one of us at Aetna Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand u2014 with heart at its center u2014 our purpose sends a personal message that how we deliver our services is just as important as what we deliver.nnOur Heart At Work Behaviorsu2122 support this purpose. We want everyone who works at Aetna Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.nWe strive to promote and sustain a culture of diversity, inclusion and belonging every day.nAetna Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which Aetna Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.nn</div>”,”hiringOrganization”:{“@type”:”Organization”,”name”:”Aetna Health”,”logo”:”https://www.bhulekhmp.info/wp-content/uploads/2023/06/Aetna-health-hero-300×225-1.webp”},”identifier”:{“@type”:”PropertyValue”,”name”:”Aetna Health”,”value”:”Aetna Health”},”validThrough”:”2025-04-25T00:00:00+00:00″}

cvs remote jobs Job ID- 485