Role: Inbound Call Center Associates
Location: Remote/ Work from Home
Term: Long Term Contract

Before you respondto this email, kindly read below points and this email thoroughly , and if you are good, please reply with resume attached for a Call Conversation:

WORKING FROM HOME EXPECTATIONS:

Due to working on a remote basis, we must have a contact number to reach you on.

You must have a secure, designated workspace, away from the rest of the residence.

Your workspace must be free from distractions throughout your shift times.

You must possess a reliable form of telephonic communication and internet services while working remotely.

You must maintain a stable and sufficient internet speed. Download speed of 10 Mbps/upload speed of 10 Mbps. This connection should be hard wired and not wireless for security purposes.

TRAINING PARTICIPATION:

You will be expected to be on camera throughout the training session, excluding breaks.

After Training:

Call Center is open 7 days a week, 8:00am to 8:00pm EST. However, you will only work 8-hour shifts for a total of 5 days a week.

This can include shifts on Saturday/Sunday

BREAKS & LUNCH:

Break One: 15 minutes Lunch: 30 minutes Break Two: 15 minutes.

Additional details will be provided on day 1 of the training

ATTENDANCE / TIME OFF EXPECTATIONS:

100% presence is expected during the 4 weeks of training and 4 weeks of nesting. As such,

requested time off will not be approved during this time.

As a participant of the training program, you are expected to adhere to your training schedules per the training policy. If you are unable to adhere to your assigned schedule, you must obtain approval from the Trainer / Supervisor in advance of any requested schedule changes. This approval includes requests to be absent, as well as late arrivals to or early departures from work. Failure to obtain prior approval will result in the time missed from work being considered as either absence or tardy as well as training hours missed.

GRADED ASSESSMENTS & MOCK CALLS: As per the training policy you will review with your Trainer, assessments and mock calls may be required to pass training.

General Key Metrics for Call Center roles (keep in mind that some can vary based on client):

Average handle time, After Call Work, Quality, Schedule Adherence, Schedule Conformance, First Call Resolution

Other Posts You May Be Interested In

Other Jobs You May Be Interested In

Remote Data Entry, No Experience, $40/hr, Part-Time
Virtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Moderator, No Degree, $50/hr, Evening, Weekend Job
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Remote Live Chat, $40/hr, Part-Time, No Degree Required
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Customer Support, $45/hr, No Experience, Part-Time
Data Entry, $50/hr, Night Job, No Degree, Remote
Remote Moderator, $40/hr, College Student Friendly, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience

Job Duties:

This position is for an Inbound Provider & Member services representative

With the goal of first call resolution, the CSR Agent will address the needs of inbound callers according to the established call flows and work processes as supplied by the client and in accordance with accepted coverage guidelines, ensuring all mandated government and state regulations are consistently met.

CSR agent must know when to reach out to internal partners and when/how to internally refer issues ranging from claims, provider searches, location of resources, obtaining an interpreter, processing billing payments, referring enrollment issues, and helping callers understand benefits.

With a high level of accuracy and attention to detail, agents must have the ability to maintain professionalism while working within documentation guidelines, on proprietary software, utilizing dual screens and multiple applications. Agents are required to check two email accounts daily and stay up to date on call handling resources through continual document review and completion of mandated knowledge checks as assigned.

Agents will live-document all caller interactions in accordance with Quality Assurance Guidelines and will maintain an average monthly rating as defined for the site.

Agents will be in attendance for and will adhere to their slated schedule and will be either on a call, or readily waiting for a call in order to maintain minimum Production and Adherence standards.

Exceptional attention to detail and willingness to learn, adapt and interact with individuals who may be angry, frustrated or calling in to complain while helping to ease the abrasion between the member and the plan.

Ability to work overtime and/or a flexible schedule based on business, client and/or account needs.

Other duties as assigned

Freelance We are Hiring for Inbound Call Center Associates – Remote Job ID- 2075

Amazon
View Company Details

Tesla
View Company Details

Disney
View Company Details