Full-time Inflight Crew Trainee Job ID- 2223

Respond safely and effectively to a broad range of in-flight emergencies. Provide outstanding customer service consistently and serve as an ambassador of the JetBlue brand.

 

Serve as the primary respondent to Customer issues onboard while finding creative resolutions to ensure.

 

Customer satisfaction. Perform other various duties as outlined in company manuals. Provide assistance to Customers with lifting carry-on bags into overhead bins.

 

Provide assistance to disabled Customers and/or unaccompanied minors. Provide and promote the various components of our Inflight product, including beverage and snack service, and onboard product sales. Promote and upsell buy-onboard products to meet company ancillary revenue goals.

 

Maintain engagement with the Company by reading e-mail, paper mail, and intranet communications to enhance safety and service-related responsibilities.

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Two (2) years customer service in a face-to-face environment including proactively resolving Customer issues regularly

Demonstrate proficiency in reading, writing and speaking English (and Spanish for Bilingual role)

Knowledge of basic computer and electronic tablet devices

One (1) year customer facing sales experience

Required Skills

MS Word

Record

Keeping Skills

Time Management Skills

MS Excel skills

Customer-service orientation

Full-time Inflight Crew Trainee Job ID- 2223

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